Privacy policy

This privacy policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller for this privacy policy is:

Etape Suisse Ltd. Registered company 08765939. PO BOX 1295 20 STATION ROAD, GERRARDS CROSS, BUCKINGHAMSHIRE, SL9 8EL

We may collect and process the following data about you:

  • questions, queries or feedback you leave, including your email address if you send an email, message or correspondence via any of our webs forms.
  • your IP address, and details of which version of web browser you used to access the website
  • information on how you use the site, using cookies and page tagging techniques to help us improve the website
  • details to allow you to access government services and transactions, e.g. an email address (you’ll always be told when this information is being collected, and it will only be used for the purpose you provide it for)

This helps us to:

  • improve the site by monitoring how you use it
  • respond to any feedback you send us, if you’ve asked us to
  • provide you with information about local services if you want it

We can’t personally identify you using your data, unless you explicitly provide us with personally identifying information (PII).

Where your data is stored

We store your data on our secure servers in the EU as well as in email accounts, stored on secure servers

It may also be stored outside of Europe, where our staff, suppliers or partners could view it, but only in agreement and inline with the intended and agreed use of this information (e.g. to book an event, experience or to send other physical communication).

By submitting your personal data, you agree to the above usage.

Keeping your data secure

Transmitting information over the Internet is generally not completely secure, and we can’t completely guarantee the security of your data. However we use industry standard technology to prevent message interception and encrypt sensitive data.

Any data you transmit is at your own risk.

We have procedures and security features in place to try and keep your data secure once we receive it.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect, by using the form on our contact page or by emailing using “Privacy Policy” in the subject line, with your associated request.

Links to other websites contains links to and from other websites.

This privacy policy only applies to this website, and doesn’t cover other websites, services, companies and any other media that we link to hosted on a domain that does not contain “”.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to from another website

If you come to from another website, we may receive personal information about you from the originating website. You should read the privacy policy of the website you came from to find out more about this.

Cookies puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again cookies aren’t used to identify you personally.

You’ll normally see a message on the site before we store a cookie on your computer.

Find out more about cookies and how to manage them.

How cookies are used

We measure your website usage via Google Analytics.

We use Google Analytics software to collect information about how you use We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on
- how long you spend on each page
  • how you found and reached to the website
  • what you click on while you’re visiting the site
  • information about your interests from you general browsing behaviour

We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are.

Google Analytics sets the following cookies:

Name Purpose Expires
_utma Determines the number of unique visitors to the site 2 years
_utmz This provides information about how you reached the site (eg from another website or a search engine) 6 months
_ga This provides information about how you use the site 2 years
id These advertising cookies may be set to collect anonymous data about your interests to improve the relevance of our website 2 years
_drt_ These advertising cookies may be set to collect anonymous data about your interests to improve the relevance of our website 24 hours

You can opt out of Google Analytics cookies.


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